Cascade is the enterprise-grade, AI-native resolution layer for IT and HR shared services, giving employees one place to get 24/7 support while AI agents execute the workflows behind the scenes. Cascade's agents understand each employee's role, location, eligibility and permissions, along with company policy, to resolve requests across systems of record — retrieving real-time information, generating documents, routing approvals, updating tickets and completing requests end to end. From benefits and leave to password resets and access requests, Cascade automates Tier 1 and Tier 2 support, reducing ticket volume while improving the employee experience. Built for sensitive enterprise data, Cascade is SOC 2 Type II, ISO 42001 and HIPAA compliant and GDPR and CCPA aligned. Available in 90+ countries and 100+ languages and deployed in weeks, Cascade resolves up to 99.3% of employee cases without human intervention. Cascade is a Microsoft and Google partner and is available through the cloud marketplaces.